How can we help?
Policies, FAQs, and a direct line to the team. Order questions? We reply within one business day.
Use the form and we'll get back to you directly.
We reply within one business day.
Mon to Fri · 9am to 6pm ET
Already placed an order? The fastest path is to reply directly to your order confirmation email. This form is for everything else.
Answers, before you ask.
The most common questions about ordering and using your Frame Wave.
How long does shipping take?
Tap Tags and Tap Magnets ship within 3 to 5 business days. After that, delivery takes 5 to 8 business days with Economy, 3 to 5 with Standard, or 1 to 2 with Express. Standard shipping is free on orders of $50 or more. The Lock Screen Card is digital and is delivered by email, usually within 24 hours.
How does customization work?
On the product page, choose the link you want your product to open and upload your photo, logo, or design. The live preview shows how your image will look. We then print, program, and ship your order.
Does it work with iPhone and Android?
Yes. Every phone made in the last several years reads NFC out of the box. On iPhone (iOS 14 and up) and modern Android, just bring the phone near the card and a notification opens your link.
Do I need to download an app?
No app required. Not for you, not for the person you tap. The card opens a normal browser page on their phone. Simpler than a paper card.
Can I change the link after I order?
The link is encoded when the product is made. To change where it points later, use a Linktree or Link.me address as your link, then update the destination in that account. That way one product can point at a new job, project, or promo without a reorder.
How do bulk orders work?
Volume pricing kicks in at 25 units and drops as the quantity grows. You can share one link across the team or send us a list of links per person. Head to the Teams page for the full tier table. The discount is applied automatically at checkout, so no quote is needed.
What's your return policy?
Because every card is personalized, we don't accept returns on customized orders. If a card arrives damaged or doesn't work, contact us within 14 days and we'll replace it free.
How is the Lock Screen Card delivered?
Digitally. Usually within 24 hours of your design being finalized, you'll receive an email with your custom lock-screen wallpaper plus a short guide to set it on iPhone or Android. No shipping, no wait.