Support
Return Policy
Last updated July 21, 2026
Personalized orders
Because every Frame Wave product is personalized, we do not accept returns on customized items. Please review your preview approval carefully before we go to production.
Damaged or defective items
If your order arrives damaged or defective, we will replace it at no cost. Email us from the Support page with a photo within 14 days of delivery.
Digital products
Digital products (such as the Lock Screen Card) are non-refundable once the final file has been delivered. If you have issues with your file, we will re-send or re-cut it at no cost.
Bulk orders
For bulk orders, replacements are handled at the batch level. Reach out with the affected units and we will produce and ship a replacement run.
Contact
Questions about a return or replacement? Message us from the Support page.
Company
Frame Wave Gallery
204 Eagle Dr
Briny Breezes, FL 33435
United States